FAQ
Frequently Asked Questions
Answers about shipping from Japan, orders, returns, and product details.
What is “Japan in a Box”? ▾
We're a Tokyo‑based shop curating cute, practical Japanese finds from local makers. Everything is chosen to be lightweight and easy to ship worldwide.
Do you ship to my country? ▾
Yes, we ship to most regions globally. Some destinations may be temporarily unavailable due to carrier or customs limitations.
How much is shipping? ▾
Live rates are shown at checkout and depend on destination, weight. We optimize for the lowest small‑parcel cost.
When will my order ship? ▾
Most orders leave our Tokyo hub within a few business days. You'll receive a shipping confirmation with tracking (when available).
How long does delivery take? ▾
Economy small‑packet services typically take 1–3 weeks; express options are faster. Timing varies by country and customs.
Will customs delay my package? Will I pay duties/taxes? ▾
Customs processing can add time. Import VAT/duties may apply based on your local rules and are paid by the recipient.
Do you provide tracking? ▾
Yes—most shipping methods include tracking. Tracking details are in your shipment email and in your account (if created at checkout).
Can I change my address or cancel after ordering? ▾
If your order hasn't shipped, contact us ASAP with your order number. Once dispatched, changes aren't always possible.
My order is late or shows delivered but I can't find it—what should I do? ▾
First, check with household members and your local post office/courier. If still missing, message us with your order number so we can investigate.
What payment methods do you accept? ▾
We accept major credit/debit cards and popular digital wallets through our secure Shopify checkout.
What's your return policy? ▾
Snack items are non‑returnable due to their perishable nature. For non‑food items, contact us within a short window after delivery and we'll review case by case. If anything arrives damaged, we'll make it right.
Can I send my order as a gift? ▾
Yes! Add a gift message at checkout. Prices won't appear on the packing slip. Optional kawaii gift wrap is available on select items for a small fee.
Do you ship to PO boxes or APO/FPO addresses? ▾
Most small‑packet services can deliver to PO boxes and APO/FPO, though transit times may be longer.
Can I request specific items for my box? ▾
Curated boxes are pre‑selected. Feel free to reach out to us for a custom selection box.
Do you offer wholesale or bulk discounts? ▾
Yes—email us with your business details and target quantities, and we'll prepare a quote.
How are fragile items packed? ▾
Breakables are cushioned with bubble wrap or protective padding to withstand international transit.